All agents working from home. Provide a flexible solution that supports agents in remote areas with unreliable internet connections.
Marie-Claire Boutiques' call center uses the Simplicom VoIP phone system. With over 75 stores across Eastern Canada, Marie-Claire is a staple in Quebec fashion. When they decided to launch their new call center, Simplicom offered a flexible solution enabling remote agents to work using either internet or analog connections. Agent management is handled through the Simplicall online portal. Simplicom provided a reliable and cost-effective solution and is proud to contribute technologically to a prominent Quebec fashion brand.
Devlor uses Simplicom’s hybrid VoIP phone solution, combining physical IP phones and virtual phones for greater business mobility. Since 1986, Devlor has been executing large-scale construction projects. They needed a reliable and advanced VoIP solution that allows employees to choose between a physical IP phone or a virtual phone. Simplicom deployed a hybrid solution, enabling employees to have a physical IP phone at the office and a virtual phone when on the road or at home. This setup ensures seamless call routing and an enhanced client experience.
Aimia is a global leader in loyalty and rewards programs, best known for the Aeroplan card. Simplicom collaborated on several consulting projects to integrate new phone functionalities into their existing Aeroplan call center. These projects required advanced expertise in IP telephony, particularly with Cisco UC solutions. Simplicom’s advantage is bringing enterprise-grade solutions to small and medium-sized businesses, offering the same high-performance tools, reliability, and rigor essential for a robust business phone system.
Kinessor uses Simplicom’s SIP trunking service. Founded to advise and support organizations in their technological choices, Kinessor has developed a tailored offering to meet the diverse needs of its clients. With expertise in telecom, Kinessor required advanced telephony solutions. Simplicom’s SIP trunking service enables seamless deployment with Cisco unified communication solutions while maintaining flexibility to integrate with other manufacturers like Avaya, Mitel, Microsoft, and Genesys.
SIP Trunking with 99.3% availability.
Rolland is the North American leader in commercial paper production. Since 1882, Rolland has focused on quality, performance, and innovation, establishing itself as the ecological leader in the pulp and paper industry. Rolland needed a reliable SIP trunking solution covering Canada and international locations, compatible with their existing PBX and call center server. Simplicom’s SIP trunking service integrates seamlessly with major manufacturers such as Cisco, Avaya, Microsoft, and Genesys, providing Rolland with a flexible and reliable SIP solution. Simplicom is proud to support this industry leader.
Phone system solution upgrades.
Simplicom, through Kinessor, successfully supported the City of Saint-Léonard in migrating their physical telephony servers to a virtualized solution. The project involved upgrading the telephony servers and migrating them to virtual machines. The city’s network architecture included multiple telephony platforms, presenting numerous technological challenges that required advanced telephony expertise. Small and medium-sized businesses can now benefit from the same expertise and reliability for their IP telephony projects.
(Je peux travailler de n'importe quel bureau)
Le centre d’appel d’Expedia Croisière situé à Laval Est utilise la téléphonie d’affaire de Simplicom. Plusieurs agents du centre d’appel partagent le même poste téléphonique, il a donc fallu implanter une solution comprenant des bureaux flottants et de la mobilité de poste afin qu’un agent puisse travailler aisément de n’importe quel bureau. La solution Simplicom permet aux agents de toujours conserver la même extension et le même numéro de téléphone peu importe le téléphone ou le bureau utilisé. De plus l’équipe d’Expedia Croisières Laval Est voulait une solution leur permettant de faire de la vidéo en plus de la téléphonie, grâce à notre expertise en QoS dans la très grande entreprise nous avons pu déployer une solution fait sur mesure pour Expedia Croisière Laval Est.
Expedia Cruises Blainville is a team of experts ready to advise on all types of travel, including cruises, all-inclusive vacations, à la carte trips, hotels, insurance, and more. As a travel agency, they have access to exclusive rates that are often lower than the best prices found online. Simplicom’s VoIP phone system has enabled Expedia Cruises Blainville to achieve significant savings by centralizing all their communication needs onto a single platform. Simplicom is proud to contribute to the success of this growing company!
Darspec Engineers and Experts use Simplicom’s VoIP phone system. As a technologically advanced company with specific needs, Darspec required a solution that supports remote work and flexibility. Simplicom implemented a hybrid solution combining physical IP phones and virtual phones, allowing Darspec employees to work from anywhere, anytime.
The H&R Block offices in Victoriaville and Drummondville use Simplicom’s cloud phone system. Since opening its first franchise office in Canada in 1964, H&R Block has grown to become the largest tax preparation company in the country. A major advantage of the cloud-based phone system is its versatility and availability. Whether deploying one office or multiple locations worldwide, the cloud system remains accessible, making expansion easy and efficient.
TD Bank has a complex telephony architecture that includes call centers and numerous corporate offices. Simplicom is proud to contribute to TD’s VoIP solution by providing consulting services. Simplicom’s expertise has been utilized in various operational projects to support TD’s North American telephony platform. Simplicom brings the same high standards and reliability used in large enterprises to small and medium-sized businesses, ensuring they benefit from the same robust tools and dependable service for their telephony systems.
"My organization had the pleasure of using Simplicom’s services to identify the best telephony solution based on our needs, and to handle its installation and deployment. They have exceptional knowledge of telephony technology and quickly understood our requirements and financial constraints, allowing us to make informed decisions. We greatly appreciated their availability and close follow-up. The outstanding customer experience, combined with their expertise, convinced us to use their services again without hesitation."
